Bitpont Help Centre: Swaps, Wallets & Perps
Get to the right next step.
Updated 18 October 2026
Choose the issue you are seeing. Your wallet balance, submitted transaction and perpetual account can each tell a different part of the story.
Swap failed or pending?
Check the quote, simulation result and transaction status before retrying.
Troubleshoot a swap ↗02 / WALLETWrong token or network?
Identify the Solana token mint and separate it from your wallet address.
Check wallet and token identity ↗03 / COLLATERALPerps balance missing?
Check the connected wallet, USDT deposit and selected subaccount.
Understand account balances ↗04 / ORDERSOrder has not filled?
Understand open orders, limit prices, partial fills and cancellation.
Review order behaviour ↗Have a transaction signature?
Open its explorer link and check the network, confirmation status and any execution error. A signature alone does not establish success. A confirmed perpetual order transaction does not establish that the order filled. Avoid submitting the same action again while its outcome is unknown.
Contact support with useful details
Include the page URL, issue time, browser, wallet application, exact error and public transaction signature if available. Never include your seed phrase or private key.
Contact Bitpont support ↗